Set the Scene:
Let’s start with some engaging questions to connect your everyday life to the subject of the activity. Have you ever thought about starting your own business? What kind of business would you like to start? Have you ever considered the importance of customer satisfaction in a business? How do you think a business can ensure customer satisfaction? What role do you think marketing plays in the success of a business?
Featured Image Analysis & Prediction:
Look at the featured image of this activity:
What do you see in the image? What do you think this activity will be about based on this image? Do you think the image is related to the topic of business or entrepreneurship?
Introduction:
Please read the introduction of the activity to understand the context of the business and its operations.
Video Engagement:
Watch the video associated with the activity: https://www.youtube.com/watch?v=PUIZGbefocg
Pause the video at the following points and discuss the questions:
- At 2:00 minutes: What do you think is the key to the business’s success? How do you think the business owner ensures customer satisfaction?
- At 5:00 minutes: What marketing strategies do you think the business uses to attract new customers? How do you think the business owner measures the success of these strategies?
- At 8:00 minutes: What do you think are the benefits of franchising a business? How do you think the business owner supports franchisees in their operations?
For more information about the activity, visit the original post: https://maestrocursos.com.br/quizzed-esl-activities/how-he-makes-250k-year-cleaning-homes-from-his-laptop/
Vocabulary Quiz:
Take the vocabulary quiz to test your understanding of the key terms related to the business and its operations.
- What does the term “recurring basis” mean in the context of the top 10 customers’ spending habits?
- A) A one-time payment of $10,000 to $40,000
- B) Spending between $10,000 to $40,000 occasionally
- C) Spending between $10,000 to $40,000 at irregular intervals
- D) Spending between $10,000 to $40,000 regularly, such as monthly or yearly
- Which word means ‘a promise that customers will be satisfied with the service provided’?
- A) Guarantee
- B) Franchise
- C) Marketing
- D) Revenue
- What is meant by “vetting process” in the context of hiring talented cleaners?
- A) A process of immediately hiring anyone who applies
- B) A process of hiring based on personal connections
- C) A thorough and systematic process of evaluating and selecting candidates
- D) A process of hiring only those with prior experience
- What does “automated pipelines” refer to in the context of converting leads?
- A) A manual process of following up with leads
- B) A system that automatically handles lead follow-up and conversion
- C) A process of outsourcing lead conversion to another company
- D) A process of ignoring leads and focusing on other aspects of the business
- What is meant by “financial freedom” in the context of the business owner’s goals?
- A) The ability to work excessively long hours without rest
- B) The ability to have complete control over all aspects of the business
- C) The state of being able to make a living without being burdened by financial stress
- D) The ability to spend money recklessly without considering consequences
Grammar Focus:
The present perfect continuous tense is used to describe an action that started in the past and continues up to the present moment. It is formed using the present tense of the auxiliary verb “have” + “been” + the present participle of the main verb (e.g., “has been managing” or “have been working”).
Take the grammar quiz to test your understanding of the present perfect continuous tense:
- The business owner ____________________ a team of cleaners for the past five years.
- A) has managed
- B) has been managing
- C) manage
- D) is managing
- The company ____________________ in Myrtle Beach since its inception.
- A) has operated
- B) operates
- C) is operating
- D) has been operating
- The marketing team ____________________ new strategies to improve customer retention.
- A) has developed
- B) develop
- C) is developing
- D) have been developing
- The business ____________________ a significant amount of revenue through its online presence.
- A) has generated
- B) generates
- C) is generating
- D) has been generating
- The owner ____________________ the importance of customer satisfaction for the success of the business.
- A) emphasizes
- B) has emphasized
- C) is emphasizing
- D) has
