Set the Scene:
Let’s start with some engaging questions to connect your everyday life to the subject of the activity:
- Have you ever eaten at a Caribbean restaurant or tried Caribbean cuisine? What did you like about it?
- Do you know anyone who owns a business or has started their own company? What challenges do you think they face?
- Have you ever had a job or worked in a team environment? What did you learn from the experience, and how did you handle any challenges that arose?
- What do you think are the most important qualities for a leader or CEO to have, and why?
- Can you think of a time when you had to make a difficult decision or change something in your life? How did you approach the situation, and what did you learn from it?
Featured Image Analysis & Prediction:
Look at the featured image and answer the following questions:
- What do you see in the image?
- What do you think this activity will be about based on this image?
- Do you think the image is related to a specific company or industry? If so, what clues from the image led you to that conclusion?
Introduction:
Read the introduction to the activity and learn about Golden Crust Caribbean Bakery & Grill and its president and CEO, Lowell Hawthorne.
Video Engagement:
Watch the video associated with the activity, Golden Krust | Undercover Boss: Season 7, Episode 12, and pause at the following strategic points:
- After the introduction to Golden Crust and its history (around 2-3 minutes into the video)
- When Lowell Hawthorne starts his undercover mission (around 10-12 minutes into the video)
- When Hawthorne meets with employees and learns about their challenges and concerns (around 20-25 minutes into the video)
For each pause point, reflect on or discuss the following questions:
- What did you learn about Golden Crust and its history? How does this relate to the company’s current situation?
- What do you think about Lowell Hawthorne’s decision to go undercover? What do you think he hopes to achieve, and what challenges might he face?
- How do you think the employees’ concerns and challenges will impact the company’s success? What steps can the company take to address these issues?
Visit the original post for more information: https://maestrocursos.com.br/quizzed-esl-activities/golden-krust-undercover-boss-season-7-episode-12-2/
Vocabulary Focus:
Review the key vocabulary terms and their definitions:
| Term | Definition | Example Usage |
|---|---|---|
| Franchise | A business model where a company allows other entrepreneurs to use its brand, products, and methods in exchange for a fee. | Golden Crust Caribbean Bakery & Grill is a successful franchise with over 120 locations. |
| Business Expansion | The process of growing a business by increasing its operations, products, or services. | Golden Crust expanded rapidly, with 17 restaurants in New York City by 1996, and over 120 stores in nine states today. |
| Undercover Mission | A secret investigation or observation, often conducted by a person in a position of authority, to gather information or assess a situation. | Lowell Hawthorne, the president and CEO of Golden Crust, embarked on an undercover mission to understand the inner workings of his company. |
| Leadership Style | The approach or method used by a leader to manage and motivate their team. | Hawthorne’s experience undercover may challenge his laid-back leadership style. |
| Employee Satisfaction | The level of contentment or happiness that employees feel towards their job, work environment, and company. | Hawthorne’s experience undercover taught him the importance of putting people before profit and investing in his employees’ well-being. |
| Consistency | The quality of being consistent or uniform in standards, practices, or outcomes. | The lack of consistency in following recipes was a significant problem, hindering the company’s ability to expand and maintain quality. |
| Recipe Book | A collection of recipes and cooking instructions used to prepare dishes consistently. | The lack of a recipe book in the kitchen was a significant problem, hindering the company’s ability to expand and maintain quality. |
| Skilled Labor | Workers with specialized training, skills, or expertise in a particular trade or occupation. | The company faced issues such as the need for skilled labor to maintain quality and consistency. |
| Employee Development | The process of improving an employee’s skills, knowledge, and performance to enhance their career and contribute to the organization’s success. | Hawthorne promoted one employee to inventory manager with an $18,000 raise and established a $25,000 scholarship fund for the employee’s daughter. |
| Long-term Success | Achieving sustained growth, profitability, and stability over an extended period. | By prioritizing consistency, education, and employee satisfaction, Golden Crust aims to become a household name and achieve long-term success. |
Grammar Focus:
Review the grammar focus on the use of the present perfect tense to describe experiences and accomplishments:
The present perfect tense is used to describe experiences and accomplishments that started in the past and continue up to the present moment. It is formed using the auxiliary verb “has” or “have” and the past participle of the main verb.
Examples:
- Hawthorne has embarked on an undercover mission
- Golden Crust has expanded rapidly
Complete the grammar quiz to practice using the present perfect tense:
- Which of the following sentences correctly uses the present perfect tense to describe an experience?
- I go to the store.
- I have gone to the store.
- I am going to the store.
- I went to the store.
- Choose the correct form of the present perfect tense for the sentence: “By next year, Golden Crust ________ over 50 stores in Florida.”
- will have opened
- has opened
- is opening
- opens
- Which sentence uses the present perfect tense to describe an accomplishment?
- The company expands rapidly.
- The company has expanded rapidly.
- The company is expanding rapidly.
- The company expanded rapidly.
- Select the correct sentence that uses the present perfect tense to talk about a past action with a connection to the present.
- Hawthorne goes undercover in his company.
- Hawthorne went undercover in his company.
- Hawthorne has gone undercover in his company.
- Hawthorne is going undercover